Privacy policy

This policy applies to personal data processed when a user browses the website, requests a call, submits a form or shares information to assess a renovation, refurbishment or interior design project.

The website serves Barcelona and the rest of the areas included in the company service coverage. The purpose of the processing depends on the requested service and on the commercial or pre-contractual relationship with the user.

Mario Ruiz Reformas acts as the data controller for the personal information submitted through the website.

Information is managed with reasonable security measures and restricted access for authorised staff and collaborators involved in the service.

We process data to answer enquiries, prepare commercial proposals, arrange technical visits, manage client relationships and maintain the operational security of the website.

The legal basis may be consent, pre-contractual steps, performance of a contractual relationship or legitimate interest in protecting and improving the service.

Data is kept for the time required to handle the enquiry, maintain the commercial relationship or comply with legal obligations.

We only share information with providers or collaborators who need to take part in the assessment, coordination or delivery of the service and always under confidentiality criteria.

If you write to us through the website chat, we keep the conversation (your messages and any photos, voice messages, videos or documents you send) and the details you give us, such as your name, phone number or email, so we can help you and prepare your quote. You may be answered by a member of our team or by an automated assistant; if you ask, it will tell you which one.

By writing to us you also agree that we can see the pages of this website you visit and how you got here (for example, which ad or campaign), so we can understand what you need and measure our advertising. Before you write, that information stays only in your browser and does not reach us.

So that the conversation stays the same when you come back, the chat stores an identifier in your browser. You can delete it by clearing this site's data in your browser, and if you want us to delete the conversation, ask us in the chat itself or through the contact page.

Analytics and advertising cookies stay off until you accept them in the notice shown when you arrive. If you reject them, the site works just the same. You can change your choice by clearing this site's data in your browser.